Help Desk Support Specialist

Position Details

Position Information

Posting Number S00026P
Position Title Help Desk Support Specialist
Department IT - User Services
Position Status Full-Time
Position Type Regular
Months per Year 12 Months
Work hours

Normal work hours are M-F 10:00 a.m. to 6:00 p.m.; 35 hours a week, additional hours are occasionally required.

Start Date (For temporary positions only)
End Date (For temporary positions only)
Position Band/Level 120 = SS15
Pay Range $20 - $22 per hour commensurate with experience

Ad Text

Job Summary

The IT Department at Skidmore College invites applications for a full-time, 12 month Help Desk Support Specialist. This position assists in the day-to-day operation and administration of IT Help Desk. This position shares the first level of response (by telephone, e-mail, or walk-in), solving many technical issues immediately, while referring more extensive requests onto IT specialists. This position requires wide-ranging knowledge and experience to diagnose problems across a broad range of hardware and software, including the latest Apple and Windows operating systems, Apple and Windows computers, productivity suites such as Microsoft Office, and mobile devices. This position is also responsible for the day-to-day management of student employees assigned to the Help Desk.

Minimum Qualifications

High School diploma required. One year related information technology experience is also required. Proven ability to provide technical support/technical aptitude; interpersonal communications skills; time management and organizational skills; and the ability to quickly adapt and change priorities.

Preferred Qualifications

Associate’s or Bachelor’s Degree preferred, along with Help Desk experience supporting both Microsoft Windows and Apple products in a higher education setting is preferred.

Physical Demands (For Union Positions Only)
EEO Statement

Skidmore College is committed to being an inclusive campus community and, as an Equal Opportunity Employer, does not discriminate in its hiring or employment practices on the basis of race, color, creed, religion, gender, age, national or ethnic origin, physical or mental disability, military or veteran status, marital status, sex, sexual orientation, gender identity or expression, genetic information, predisposition or carrier status, domestic violence victim status, familial status, dating violence, or stalking, or any other category protected by applicable federal, state or local laws.

Employment at Skidmore College is contingent upon an acceptable background check result.


Special Instructions to Applicant

To be considered for this position, please fill out an online application and attach the following documents: cover letter, resume and list of three references to include name, title, company, email address and telephone number of three professional references.

All documents must be attached through the application system. If you encounter difficulty, please contact Clarissa Sawyer, Employment Coordinator in Human Resources at: or 518 580.5802

Posting Information

Posting Date
Open Until Filled Yes
Closing Date
Quicklink for Posting

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * What is the highest level of education attained?
    • GED
    • High School Diploma
    • Associate's Degree
    • Bachelor's Degree
    • Master's Degree
    • PhD or ABD
  2. * How many years of experience do you have in this type of position?
    • 0-1
    • 1-3
    • 3-5
    • 5-7
    • 7+
  3. * Where did you first learn about this position?
    • Chronicle of Higher Education
    • Diverse Issues in Higher Education
    • Higher Education Recruitment Consortium (HERC)
    • Hispanic Outlook in Higher Education
    • Inside Higher Education
    • LinkedIn
    • New York State Department of Labor
    • Saratoga Chamber of Commerce
    • Saratogian
    • Scholarly Hires
    • Skidmore Website
    • Times Union
    • Twitter
    • Career Fair
    • Invited by Department to Apply
    • Professional Conference
    • Professional journal/publication
    • Referred by Skidmore Employee
    • Other

Documents Needed to Apply

Required Documents
  1. Cover Letter
  2. Resume
  3. List of Three References
Optional Documents